Agentic AI
Designing and delivering agentic AI solutions that automate and augment digital workplace operations — from intelligent assistants to secure, controlled agent workflows.
Solution Architect · Accenture GmbH · PhD (AI, Service Industry)
Transforming the Digital Workplace with Agentic AI
12+ years in digital strategy and transformation — DEX, XLA, AI/ML, automation, and workplace solutions for enterprises across the EU.
About
I'm Sid — Dr. Siddharth Saxena, a Cloud Advisory and Transformation professional with a PhD in AI in the Service Industry and an MBA. I’m focused on Digital Experience Management (DEX) and Workplace Transformation, bringing deep research and practice to how enterprises adopt agentic AI.
At Accenture, I design Digital Experience Management architectures — analytics, experience scores, XLA setup, and persona-based delivery — for customers across the EU, especially in the ASG region. I also architect Workplace Transformation roadmaps and Managed Services within the Digital Workplace business unit.
My work spans presales, advisory, and consulting: workplace strategy assessment, greenfield implementation, virtualization, mobility, and unified communication and collaboration. I help clients move from legacy operations to intelligent, agentic digital workplaces.
- 12+ years in digital strategy and transformation
- DEX & XLA — experience measurement and agreements
- AI/ML & Agentic AI — chatbots, automation, intelligent workflows
- EU focus — delivery and advisory in Germany and ASG
- PhD — AI in the Service Industry (Sri Balaji University, Pune) · More on LinkedIn
What I focus on
Digital Experience (DEX)
Architecting DEX solutions: analytics, experience scores, persona-based delivery, and end-user experience measurement to drive better outcomes and productivity.
Workplace Transformation
Roadmaps, managed services, and greenfield implementations — virtualization, mobility, UCC — aligned with enterprise strategy and cloud journeys.
Experience
Sep 2021 – Present
Solution Architect, Digital Experience Management & Workplace Transformation
Accenture · Frankfurt, Germany
Designing DEX architecture (analytics, experience scores, XLA, persona) for EU customers; architecting Workplace Transformation roadmaps and Managed Services; presales and consulting for digital workplace strategy, virtualization, mobility, and UCC.
Jan 2020 – Aug 2021
Digital Workplace Transformations Lead Solutions Architect
Hexaware Technologies · Frankfurt
Built Digital Workplace portfolio and Managed Services; presales and client success; RFI/RFP solutioning; collaboration with ISG and Gartner for European clients.
Feb 2018 – Jan 2020
Deputy Manager
Hexaware Technologies · Frankfurt
Jan 2016 – Apr 2017
Senior Executive
HCL Technologies · Noida, India
Digital Experience Management and automation; authoring HCL’s user persona framework “Profile Kaleidoscope” and experience measurement offering “WorkBlaze”; product owner for Nexthink, Aternity, SysTrack, Kore.AI, Adaptiva.
Jul 2014 – Dec 2015
Management Trainee
HCL Technologies · Noida, India
Education
- PhD in AI in the Service Industry · Sri Balaji University, Pune (2020–2024). Research at the intersection of AI and service operations.
- MBA · Balaji Institute of Telecom and Management, Sri Balaji Society, Pune. Management and strategy.
- B.E. (Bachelor of Engineering) · Engineering degree with focus on systems and technology.
Certifications
- Accenture Agentic AI Certified
- Moveworks Certified (conversational AI & workplace automation, ServiceNow ecosystem)
- AI-900 Microsoft Azure AI Fundamentals
- AZ-900 Microsoft Azure Fundamentals
- PRINCE2® Foundation & Practitioner (Project Management)
- Nexthink Product Sales / Presales / Consultant
- ITIL® Foundation (IT Service Management)
Contact
Interested in Agentic AI, Digital Experience Management, or Workplace Transformation? Send a message — I’ll get back to you.
You can also reach me at sid@sidsaxena.com or LinkedIn.